Refund policy

Return & Exchange Policy

At Steediu Plus, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to make the process as simple and transparent as possible.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it, unused, unopened, and in its original packaging.

  • All tags and labels must remain intact.

  • You must provide the receipt or proof of purchase.

To start a return, please contact us at hey@steediu.com.
Once your return request is approved, we will send you a return shipping label and detailed instructions on how to send your package back.

 

Note: Items sent back to us without first requesting a return will not be accepted.

 

2. Exchanges

If you wish to exchange an item for a different product or color, please reach out to us within 30 days of receipt. Once the returned item is received and inspected, your exchange will be processed promptly.

 

Exchanges are subject to product availability.

 

3. Damages & Issues

Please inspect your order upon arrival and contact us immediately at hey@steediu.com if you receive an item that is:

  • Defective or damaged, or

  • Incorrect (wrong item shipped)

We’ll review the issue and work to resolve it as quickly as possible — either by sending a replacement or issuing a refund.

4. Refunds

Once your returned item is received and inspected, we’ll notify you regarding the approval of your refund.

  • If approved, a refund will be issued to your original payment method within 10 business days.

  • Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hey@steediu.com. 

5. Sale & Promotional Items

Items purchased during sales or promotional periods are eligible for exchange within 14 days of delivery. Refunds are not available for sale or promotional items unless the item is defective or damaged.

6. Gifts with Purchase

If your order included a complimentary gift, please ensure that it is returned along with the original purchased item to qualify for a refund or exchange.

7. Questions?

We’re always happy to help. For any questions or concerns about your return or exchange, please contact our support team at hey@steediu.com.